The first place to get help with purchasing products or order issues is to contact The Jedi, Jed Wardley an all round Kiwi legend, awesome snooker player. Jedi is a cameraman and editing guru and is my business partner in Chocolate Cake Productions (our production company that makes and sells the DVDs). He's a fine guitar player too so will be able to help you choose the right product for you if you need advice!
The Absolute BEST way contact us about issues relating to your order is to email him at customerservice at justinguitar dot com. Jedi can help you with any issues to do with:
• DVD Product Sales & Delivery • Advice on product purchases • Returns and Refunds •
Jedi is around to help Monday to Friday. But please allow 24 hours for a response in case he's busy!
There are some of the common questions Jedi gets asked in regards to physical product orders. So look through these as your query may be answered here.
Are the Songbooks,Beginners Coursebook and Intermediate Method Book available as e-books or PDFs?
NO. This is because publishers won't grant permission for us to put the songs into this format. I think they're crazy but it's just how it is!
With DVDs What is the difference between PAL and NTSC Formats?
There is now a brief description of DVD formats in each of the DVDs Product Description so now you can check before your purchase. This will ensure that you can select the correct format for your country.
My order hasn't arrived yet. Where is it?.
We try and provide as much information as possible for this but it is down to local postal services in the country of delivery. Orders are sent from the UK using Standard First Class (UK) Or International Priority (EU and Rest of the World). We do provide lead times but they are not exact. Most of the time they are pretty good but some deliveries may run over a few days. If you order still hasn't arrived after 3-5 days after the latest time frame. Please do contact me.
IMPORTANT NOTE re Shipping Addresses
The most important thing to ensure is that your address details are correct and up to date. In the UK for example Postcodes are often missing letters or numbers and these will not be delivered. Street Numbers, Apartment Numbers and Flat Number are very important to.
Is there a Tracking number with my order?
For orders dispatched using Standard First Class (UK) Or International Priority (EU and Rest of the World) I am afraid not. The good news is that we now have an option for you to select a Tracked Service for your order and this is faster and you can trace your orders progress.
Customer Services Phone:
UK Time 10:00 to 17:00
+44 (0) 208 349 7286
Address for returns:
Chocolate Cake Productions
24-26 Arcadia Avenue
London, N3 2JU